Digital Customer Experience

Digital Customer Experience – Your Customers' Experience

Whether it is a website, an app or social media: It is always the first impression that is decisive for a lot, if not for everything: If it is compelling – but only then – your customer will stay. In the ideal case until the deal is closed.
We are experts when it comes to an appealing and secure online presence. We take care of content management, app development, websites and all security aspects. We help you run the omnichannel successfully. We ensure a continuous and seamless connection from your back-end systems to your customers.

"Everything from the concept to the operation" - With combined infrastructure and development know-how, applications at SHE are developed in such a manner that they are optimized for operation.


Modules

SHE-Chatbot - Conversational Interfaces with SHE

Chatbots are used for dialog-oriented communication and are very suitable for taking customer service to a new level. Chatbots are virtual assistants that understand and process the natural language of users and provide suitable answers based on artificial intelligence.

With the introduction, costs are reduced, while customer satisfaction is increased. The improvement of the customer experience and the associated positive emotions towards the company also have a positive effect on the ROI (Return on Investment). The implementation of a basic chatbot is possible in a very short period of time.

Read the Janina Use Case on how Janina behaves at Janitos Versicherung AG (German language):

Janina Use Case



"From the beginning, Janina was a project of the heart, which was characterized by great ease and a lot of fun. With the solution from SHE, it was possible to create a comprehensive chatbot with personality in an amazingly short time. We are looking forward to seeing how Janina will develop in the future and “grow up” with our help."

Jonathan Scharm, Marketing-Referent Janitos Versicherung AG


References

SHE stands for a compelling customer approach, a positive customer experience – and your success.

We are experts when it comes to an appealing and secure online presence. We take care of content management, app development, websites and all security aspects. We help you run the omnichannel successfully. We ensure a continuous and seamless connection from your back-end systems to your customers.

"With the short-term support from SHE, we were able to keep the start date for our internet relaunch. The employees from Ludwigshafen traveled to the kick-off meeting professionally and were able to convince with our internal colleagues after the smooth cooperation and short coordination. The result at stodt.de is impressive - thank you very much!"

Cornelia Gissinger, Marketingleiterin stodt GmbH


Technologien

  • CMS: FirstSpirit, Adobe Experience Manager, TYPO3
  • Portal: Liferay Portals
  • Programming languages: : Java EE, Java SE, Java Spring, PHP, .net/C#
  • Datta bases: Oracle, MySQL, PostgreSQL, Berkeley DB, Mongo DB
  • Mobile apps: iOS, Android
  • Front-end: HTML, CSS,JS, jQuery

Your contact person

Jürgen Spieß Director Sales / Authorized Signatory
T +49 621 5200 - 234
juergen.spiess@she.net
Can we be of assistance? Please contact us!