Chatbots are used for dialog-oriented communication and are very suitable for taking customer service to a new level. Chatbots are virtual assistants that understand and process the natural language of users and provide suitable answers based on artificial intelligence.
With the introduction, costs are reduced, while customer satisfaction is increased. The improvement of the customer experience and the associated positive emotions towards the company also have a positive effect on the ROI (Return on Investment). The implementation of a basic chatbot is possible in a very short period of time.
Read the Janina Use Case on how Janina behaves at Janitos Versicherung AG (German language):
Jonathan Scharm, Marketing-Referent Janitos Versicherung AG
Cornelia Gissinger, Marketingleiterin stodt GmbH