IT operations that relieve you instead of overwhelming you.
Managed Services Solutions
We operate your IT environment - 24/7, reliable, proactive, and cost-efficient. So your team can focus on what truly matters: innovation and business growth.
Operate. Relieve.
Optimize.
IT operations that run reliably - so you can focus on what matters most.
For more than 25 years, we have operated critical IT infrastructures for medium-sized businesses. With 24/7 monitoring, proactive management, and guaranteed SLAs, we ensure your IT systems run reliably - while you stay focused on your core business.
99.9% availability - around the clock
With 24/7 monitoring, intelligent alerting systems, and structured on-call coverage, we ensure reliable monitoring of your IT landscape. With average response times under 15 minutes, we minimize downtime and secure the availability of your IT services.
Proactive monitoring instead of reactive firefighting
We resolve issues before they become outages. With more than 1,500 monitored metrics per system, AI-supported anomaly detection, and automated escalation processes, we prevent an average of 85% of potential incidents before your users even notice them.
Guaranteed SLAs - measurable & transparent
Clear service level agreements with defined response and resolution times. Monthly reporting on SLA fulfillment (average 98.5%), transparent ticket dashboards, and performance KPIs. With us, you always know how well your IT is running.
Technology Partners & Tools
Our portfolio
WORKPLACE SERVICES
Your one-stop digital workplace. From Microsoft 365 and Microsoft On-Premises to Managed Modern Workplace and virtual desktop infrastructures (VDI) – we manage your entire workplace environment securely, efficiently and with high availability. With a 24/7 service desk, proactive monitoring and experienced Microsoft specialists, we ensure smooth IT operations so that your staff can focus on their core business.
Managed Microsoft
Microsoft 365, hybrid infrastructures and modern workplace services from a single source
We take care of the secure operation of your Microsoft environment – from Microsoft 365 and Microsoft Entra ID, through Active Directory, Windows Server and Exchange, to hybrid infrastructures. SHE supports you in operating, modernising and securing your Microsoft platform in line with current best practices and the zero-trust principle.
- Administration of Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive and Intune
- Managed operation of Active Directory, Windows Server, Exchange Server and SQL Server
- Microsoft Entra ID, Microsoft Defender, Conditional Access and zero-trust security concepts
- Patch management, monitoring, backup, and user, device and licence management
- Hybrid cloud and migrations using Microsoft Entra Connect, as well as Azure and Microsoft 365 integration
INFRASTRUCTURE SERVICES
Reliable IT infrastructures form the foundation of your business success. We take care of the managed operation of your servers, data centres, storage and backup solutions, and databases. Through proactive monitoring, automated patch management and high security standards, we ensure maximum availability, performance and data security – on-premises, in the cloud or in hybrid environments.
Managed Data Center
Operating your data centre infrastructure as a service
We operate your data centre or colocation facility entirely as a service. SHE takes care of the network, storage, compute, backup and physical security. With redundant power and cooling systems, as well as a connection to our 24/7 operations team.
- Full-scale operation of data centres or colocation facilities to Tier 4 standards
- Network, storage and computing as an integrated managed service
- Physical security, access control and 24/7 on-site support
- Redundant power, cooling and network connectivity with 99.99% availability
MULTI-CLOUD SERVICES
We operate your cloud infrastructure efficiently, securely and cost-effectively. Whether it’s a managed public cloud, managed private cloud or hybrid cloud – we take care of the operation of your cloud environments, including cloud FinOps, cost optimisation and continuous performance monitoring. This gives you maximum flexibility, transparency and security for your business-critical workloads.
Managed Public Cloud
Operating your public cloud environments with security and cost control
We operate your workloads on AWS, Microsoft Azure and Google Cloud. SHE handles landing zones, governance in line with the Cloud Adoption Framework, patch management and monitoring. This includes security hardening in accordance with CIS benchmarks and compliance reporting.
- Landing Zones for AWS, Azure and GCP in accordance with the Cloud Adoption Framework
- Patch management, backup and monitoring as part of 24/7 managed operations
- Security hardening in accordance with CIS benchmarks and ISO 27001 requirements
- Cost management with tagging, budgets and automated alerts
DEVOPS & CONTAINER PLATFORMS
Modern platforms for fast and reliable software deployment. We support you in operating Kubernetes, container platforms and CI/CD pipelines, as well as in implementing DevOps, GitOps and Infrastructure as Code (IaC). Through standardised automation, scalable platforms and proven best practices, we accelerate your development processes and create a stable foundation for cloud-native applications.
Managed Kubernetes
Kubernetes clusters hosted on AWS, Azure, GCP or on-premises
We host Kubernetes clusters on EKS, AKS, GKE or on-premises using kubeadm and Talos. SHE handles upgrades, backups, monitoring with Prometheus and logging with Loki. Includes cluster hardening in accordance with the CIS Kubernetes Benchmark.
- Kubernetes on EKS, AKS, GKE or on-premises with kubeadm and Talos
- Cluster hardening in accordance with the CIS Kubernetes Benchmark and Pod Security Standards
- Monitoring with Prometheus and Grafana, and logging via Loki or ELK
- Backups with Velero and automated upgrade management
Contact
Let's talk about your project.
Schedule a non-binding initial consultation with our team at
+49 621 5200-0.
Results that speak for themselves.
We drive progress.
‘Firewall management: as promised, as delivered’ – LGI relies on SHE for its IT security
Christoph Frank, Head of Process & Technology Solutions at LGI, reports on the successful collaboration with SHE, in which SHE has taken over the operation of the firewall infrastructure at over 50 sites.
Off to the cloud – MLP transforms its IT infrastructure with SHE
Even high standards regarding the availability and security of IT infrastructure can be met with the right partner. Carsten Soßna of MLP Finanzberatung is delighted with the collaboration with SHE and has relied on our expertise for over 20 years.
Increasing turnover through digital solutions: WAREMA’s success story
Since 2018, the sun protection manufacturer WAREMA has relied on SHE’s web development expertise. With SHE’s support, the development team in Wertheim has now grown to 20 people. SHE’s nearshoring team develops 80 per cent of the applications for WAREMA’s end customers.
More efficient with AI: How PVS is setting new standards in customer service
Categorising emails and replying to them accurately, automatically extracting data from third-party systems and passing on information seamlessly – all using AI. A proof of concept has demonstrated that this works.
Incident Response Simulation: How OVB is preparing for cyber attacks
What happens in an emergency if a company is hit by a cyber attack? OVB Holding AG wanted to find this out and carry out targeted training – based on an incident response simulation with SHE.
Cloud expertise and strategic consultancy for success in the financial sector
When selecting its IT partners, Bonnfinanz attaches great importance to industry expertise, and SHE has proven itself to be one of “the players who know the industry like no other”, emphasises Stefan Mertes, Managing Director of Bonnfinanz.
Ready for IT operations without compromise?
Or call us: +49 621 5200-0
