Support & Service

We promise less and give more

We do not want to be part of the common service and support promises. We all know what it means, if you need help: fast reactions are required, exactly when problems do not happen at common working hours. We all experience that. What can you do if it is past 20:00, it’s weekend or holiday and problems suddenly arise? Count on the fact the we are around.

Our German speaking SHE-Service-Desk-Team is always at your disposal. Competent and understanding at any time, even on weekends and on holidays, whenever there are problems to be fixed. In other words: we are at your disposal 24/7 and we try everything in our power to help you as fast as possible.

You can reach our SHE helpdesk during office hours from 8:30 to 17:00 at the following number:
+ 49 1805 SHEHLP (+49 1805 - 743457).

SHE contract customers can reach our specialists in emergency cases 24/7 at the telephone numbers communicated to them free of charge.

Find out what it means to be a big or small part of our world.

SHE – Always one IT ahead


Even desktop-sharing offers immediate help in case of support. Comfortably, using the TeamViewer software, which you can download for free here.


Using TeamViewer, our Help desk employees access your desktop and assist you directly at the screen. The TeamViewer-Client is quick to download and can be startet without installation.

Helpdesk at SHE

Do you have questions about our service and support?
Your contact person:

Dr. Markus Scheller Business Unit Manager Presales & Service Delivery
T +49 621 5200 - 188
markus.scheller@she.net
Can we be of assistance? Please contact us!